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Telus Mobility High Speed Wireless Mobile Internet USB Key Stick
BEWARE OF CHARGES WHEN ROAMING IN THE USA
LAST UPDATE June 26, 2010
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BEWARE of TELUS Mobility HIGH SPEED WIRELESS USB INTERNET STICK
DON'T GET A BILL FOR $5,000 TO FREAK YOU OUT, LIKE THESE PEOPLE DID.
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Here is one story we were emailed about Telus Mobility wireless internet stick. Hi. I came across your website and thought you might give us some help. My parents (in their 60s and not too computer savy) fell into some trouble. As I understand it, they have a wireless stick from telus, for a flat monthly rate. They have used it successfully for a few months in Alberta and kept to the rate. They were in Phoenix with me and my kids over Christmas 2009, all of 6 days. The computer was used for some searches and I know I set up her itunes and downloaded 2 songs as I gave them an ipod for xmas. Anyway, they got their bill, $5000 !!! My mom has tried to understand how usage amounted to so much and whether this is accurate and how that could have happened so as to not have it happen again. She most certainly wants to dispute the usage/roaming charges and or data usage if at all possible, or negotiate something. They are not in any financial position to pay that bill. I don’t have one of these sticks so I cant say I appreciated what costs were associated with her using internet in Phoenix. Regardless it seems impossible to use that much data for what she and I were doing. She has tried talking to Telus, but that has been unhelpful and upsetting to my mom who is seriously distraught over this bill. A friend mentioned, after looking at her bill, said this: “Are you kidding me? Are they on glue? According to my calculations, they are charging you for 1.6 TERABYTES of data. That equates to about 55 GB of data each and every single day for a month. That is equivalent to downloading about 14 full length movies every day. I am almost positive that a cellular device on the Telus network is not capable of downloading that much data in 24 hours, I would not pay it.” Well I like his opinion, however I cant say I or my mom understands any of this. What are data transfer rates anyway? Is there possibly merit to what he says? Who do we turn to to help in situation. The contract and this huge bill are outstanding issues, all of which relate to a credit issue. Any help would be greatly appreciated. --------------------------------------------------- OkanaganLakeBC.com sent some information to these people to try and help. We also asked for a reply to try and find out what may have happened. Here is the reply we received. --------------------------------------------------- Well my mom through tears yet again with Telus today spoke to a nice man with knowledge and authority and he agreed to reduce her bill by $4800! She is ecstatic! She knows not to use it in the USA. Her Canada usage never went over her data plan, so she is confident she can use the stick for her needs without problem. Your info gave her confidence to call back in. thank you. ------------- My daughter has been corresponding with you about our nightmare with Telus and our air card charge while in the US. I just finished my fifth telephone conversation with them and finally got results from a Data technician. The result...he reduced my bill by $4821.88 which was the entire amount they had billed us for in the US. I am very pleased. I thought you should know my results. |
| Here is some helpful information OkanaganLakeBC.com passed on to
these people in the USA story above. Set your windows file and printer sharing to be unchecked in control panel. Set your Wireless Watcher to NOT use a NIC card, by clicking on the wrench looking menu (above where you click the connect button) in the Wireless Watcher software that was installed when you first inserted your wireless stick. You can SET YOUR Wireless Watcher to NOT ROAM by clicking on the wrench looking menu (above where you click the connect button) in the Wireless Watcher software that was installed when you first inserted your Telus wireless USB internet stick. If using Windows 7, turn off Media Streaming by clicking on Control Panel/Network and Sharing Center/Change Advanced Sharing Options/Choose Media Streaming Options. When media streaming is on, people and devices on the network can access pictures, music, and videos on your computer. Your computer can also find media on the network. Also just above Change Advanced Sharing Options, you can click on Change Adapter Settings and disable your NIC adapter card. If you are using file sharing software to download music, remember it runs in the background and you may not know its running. Make sure you turn it off making sure there is no icon showing in your bottom task bar. |
| Here what some people emailed OkanaganLakeBC.com about this
story above, and so we sent this information to the people with the
$5,000 bill to try and help. Seems like we’re getting f****d by just about everyone, doesn’t it? If I want to get screwed, I’d at least like to enjoy it!!! -------------------------------------- Well I know what I would do. I would phone Telus and
explain the situation and tell them that they are not paying it as
they were honest about the usage....there is no way what so ever
that they will have to pay. Tell them not to give up and go to the
next in line higher up the ladder until they get a happy ending. Another time was a supposed friend moved to the Vancouver area and charged her long distance to mine in Armstrong...can you believe that...anyhow they deducted it off my bill....Telus have insurance after all if they don't accept that your not paying for it, as it is an honest mistake...I would either go public...I would have fun with that one...it would make an awesome lawsuit. --------------------------------------- I would be persistent with Telus. Make them eliminate the bill! Tell them you know they can do it, and the person you are talking to has the power to eliminate that bill. So just do it. |
The CRTC does not take complaints about wireless and cell phone services, but the CRTC's website has information about where you can complain about your cell phone or wireless service.
We sent a complaint to the Commissioner for Complaints for Telecommunications Services (CCTS) and they have responded. We sent further information and are waiting now to hear back. Well Telus called back and said they would not install ADSL pretty much and would not reduce the bill. Then a few months later when Telus said they saw this webpage the office of the President called and asked why we were upset. Well we let Telus have it all about Telus wireless stick service going from EVDO to RRT once in awhile and having to tuck tinfoil stove burner around the stick and get the wireless stick higher in our house other than the basement, conflicting with other wireless devices, etc. The best Telus could do was say that they will take the complaint and maybe Telus will reduce service costs to people who have no ADSL, cable, other wireless internet service besides Rogers, but that there is no guarantee a reduced rate would occur and that since Telus wireless stick plan price of $85 per month for the 5 GB plan has been reduced to $65 that Telus would back date the bill to March 2010 when Telus wireless stick plan was reduced from $85 to $65 per month.
And if you want to not pay your Telus wireless stick bill, just don't pay it and maybe you won't have to pay?
Telus payment reminder bill has no amount owing shown on it, and on the back of the bill it says this:
Telus payment reminder bill page 1 of 2
click for larger page
Telus payment reminder bill page 2 of 2
click for larger page
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| LOL SASKATCHEWAN TRIUMPHS OVER NEW YORK After having dug to a depth of 10 meters last year, scientists in New York State found traces of copper wire dating back 100 years and came to the conclusion that their ancestors already had a telephone network more than 100 years ago. Not to be outdone by New Yorkers, California scientists dug to a depth of 20 meters and, shortly after, the L.A. Times wrote: “California archaeologists have found traces of 200 year old copper wire and have concluded that their ancestors already had an advanced high-tech communications network a hundred years earlier than the New Yorkers.” One week later, the Moose Jaw Times Herald in Saskatchewan reported the following: “After digging as deep as 30 meters in sagebrush fields near Moose Jaw, Ole Karbaluski, a self-taught archaeologist, reported that he found……absolutely nothing. Ole has therefore concluded that 300 years ago, Saskatchewan had already gone wireless.” |
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