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Telus Mobility High Speed Wireless Mobile Internet USB Key
is a Rip Off
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NAME: Marlean
ADDRESS: savona
PROVINCE: British Columbia
PHONENUMBER:
EMAIL:
Date: July 10, 2010
COMMENTS
I dropped telus in Feb. and went to Rogers, they have been more than fair. I have high speed internet for the very first time, and have unlimited canada anytime calling. We live in a rural area and the total cost is $81.++ check it out... rogers has just received netcomm 3G10WVR hub... incredible... I am very pleased with the service. Telus sucked big time and I hope that they lose clients because of their lack of customer service. We went on vacation, put our phone/internet and packages on vacation and someone in telus does not understand vacation vs cancellation!!!! they cancelled our packages. they never did offer high speed internet where rogers has the most incredible and reasonably priced package. We no longer have a land line but who cares?? we can take our phone with us anywhere in Canada- never giving up our phone number, where there is cell service and electricity we have high speed and a phone.
NAME: Tammy
ADDRESS:
PROVINCE: British Columbia
PHONENUMBER:
EMAIL: tammysinclair02@hotmail.com
Date: July 02, 2010
COMMENTS
I was with my uncle when he had bought his laptop and telus internet stick.The guy at London Drugs that sold us the laptop told us that the telus stick was not compatible with windows7 so we asked him to write the specs for the comuter and we took that to the telus store (guilford) and asked the salesman there if the stick was compatible with that laptop. he reasured us it was and I asked him to confirm on a peice of paper to take back to the salesman at Longdon Drugs. He did so we took it back to London Drugs and purchased the laptop and the telus stick. My uncle lives in Aldergrove and I live in Surrey.We see one another every few months. He had never used a computer before he is 65yrs old. I showed him simple steps how to work the laptop and get on the internet with the stick and email. everything worked fine. he took it home and used it once and put it aside. a few months later he tried to use it again with no luck and called me saying that his computer is not working it wont connect to the internet and if he could come by for me to figure it out. I tried and it would not connect to the internt. I looked up telus internet tech support contact on my computer and called them.After explaining the problem to him he told me that the stick was not compatible with windows7 and to take it back to the retailer.so we took his computer and the stick to the telus retailer were we bought it.they would not look at it and told us that all they do it sell us the stick and that was it..any problems we had to call the client support number they gave us with all account info. so we went back to my house and called.Jerad was the man we had spoke to and I had told him what tech support had said aswell as the retailer and he then procceded to tell me it had been 5 months and it was our fault that we didnt figure out the problem within 2weeks to a month then maybe they could of done something about it. I let him know that there has been little to no activity on the stick as he was not able to connect.He said there was nothing he could do about it that we were stuck with it or cancel the account and pay $400.fee. I said that was rediculus.so I let him go and phoned back 5min later to speak with someone else. after an hour on the phone trying to figure out how to fix the problem we couldnt and the guy put us over to techsupport again. spoke to Alex there for a few hours again trying everything possible to get it working(you can see his notes on file) with no luck.His last suggestion was to call Sierus Wireless. So I did that also and spoke to Jason we trouble shooted everything again and he confirmed it was uncompatible and to try another company's stick so we tried the Roger's stick and it worked great. tried it a few times today and it sitll works good. I called back to telus customer support and let them know the current activities and he said there was nothing else they would be able to do and had to speak to head office to cancel account with no penalty and to reimburse my uncle for all his payments he has paid for the last 5 months not being able to use the stick. My uncle has a cell phone with Telus with no problems and dosnt want to fued with Telus over this situation.I know that the 5 months him having the stick seems to be the problem with him canceling his accout with it. Well he is 65yrs old with bad site and hard of hearing never using a computer before this attempt so please take in to concideration the situation you are putting him in.I am upset that all this has taken place and has stressed everyone out.I dont think he should have to pay monthly for a product that is never going to work for him.The telus retailer should have never sold it to him in the first place.
NAME: Roseline
ADDRESS: Bamfield
PROVINCE: British Columbia
PHONENUMBER:
EMAIL:
Date: May 27, 2010
COMMENTS
I bought a Telus cell phone last year, and specifically asked if I could use it in a remote area ( Bamfield, BC ). I was told " Yes ". But it never worked. No signal. I tried to have Telus reimburse me my cell phone. Guess what ! The only thing they told me was to put it for sale on the web. These guys do not care about service. They only want our money. I tried to sell it over the internet, but to no avail. I still have the phone. Because... as soon as I tell people that they will have to deal with Telus, they stop being interested. Telus... Tell us ? as soon as you tell them, they stop listening.
NAME: Tammy Murray
ADDRESS: Prince George
PROVINCE: British Columbia
PHONENUMBER:
EMAIL:
Date: May 05, 2010
COMMENTS
Absolute KOODOS to the folks that built this page. Telus and their "future is friendly" campaign is FAR from friendly. I also have horror stories about their cellular service and the providers of hardware that they put in place. After 3 lemon phones and promises to fix them and then saying too late, too bad , not our problem and being threatened with huge early default of contract bill if I cancelled (I own a bulldozer now too) I am fortunate enough to live in a location that I can rid myself of any Telus service (if you can call it service). My home phone is up on the chopping block for them next..... going to shaw.
NAME: BC'r and Not an Albertan
ADDRESS:
PROVINCE: British Columbia
PHONENUMBER:
EMAIL:
Date: April 30, 2010
COMMENTS
I would rather pay twice as much for ADSL which is about the same as I pay for the wireless stick that isn't as good as ADSL that Telus Customer just admitted. Telus could bring ADSL to areas that only have 20 properties signing up and not loose money if they so choose to. I feel Telus would rather rip everyone off with selling a wireless stick to everyone that they shouldn't have to pay for. I don't buy the mechanic his tools so he can work on my car, so why should I have to buy Telus wireless internet stick so I can use Telus services? Telus doesn't make me buy their land line wires when I hook up my land line phone .. so why is there a difference? Telephone wires cost money too! There are only 43 homes in the other subdivision just down the road and Telus brought ADSL to them??
NAME: Telus Customer
ADDRESS:
PROVINCE: Alberta
PHONENUMBER:
EMAIL:
Date: April 29, 2010
COMMENTS
Well of course ADSL is better than wireless. That's a no brainer. You get more data, it's much faster, more reliable, shorter ping times so more compatible with VOIP and gaming and it's cheaper to boot. That's not the point though. Just because ADSL is better, it doesn't make Wireless internet "bad". It's just not as good, but it's still a very good product for people who have no other choices. Re: ADSL in your area. 20 people signing up for ADSL for 3 year contracts would only equal ~$43K. It' might cost Telus $50-100K to install that service, not to mention the service costs. You do realize Telus is a company and not a charity right? Round up another 200 people to sign that petition and they might listen. High speed internet is still a luxury item not a basic necessity of life.
NAME: BC'r and not an Albertan
ADDRESS:
PROVINCE: British Columbia
PHONENUMBER:
EMAIL:
Date: April 29, 2010
COMMENTS
Me thinks ADSL is better when it has 100 GB to offer for half the price of wireless and I don't want or need wireless period since I don't own a laptop but only a desktop computer. Why won't Telus won't bring ADSL to my area and will only offer me wireless when 20 properties in my subdivision signed a petition saying they wanted ADSL and ADSL is less than 5km's down the road. I was told that Telus can't even supply some of the people in the same subdivision with ADSL when they have ADSL in that subdivision of approx. 43 homes.
NAME: Telus customer
ADDRESS:
PROVINCE: Alberta
PHONENUMBER:
EMAIL:
Date: April 29, 2010
COMMENTS
You obviously know how to read. You've dissected your Telus bill quite thoroughly. If you spent half the effort you did on this site reading the contracts BEFORE you signed, you wouldn't be in this mess. If you're still interested in wireless internet. Consider the Rogers rocket hub. It's $60 for 10GB of data and then $5/GB after that. Much cheaper than the Telus plan. I just don't want to see another blog complaining about how Rogers is the Devil because it costs $60 for only 10GB of data and you're locked into a 2 year contract that you never wanted to sign and blah blah blah.
NAME: Kelowna BC'r and not an Albertan
ADDRESS: Rural Kelowna about 45 mins one way
PROVINCE: British Columbia
PHONENUMBER:
EMAIL:
Date: April 18, 2010
COMMENTS
Gee it would be wonderful if all I paid for internet and cell phone was $120 per month and I would get an iPhone to boot. I just have a regular cell phone that I pay $35 per month for plus pay taxes and system access fee, and then on top of the cell phone bill I have an internet bill of $85 plus taxes which comes to about $95.00 per month and then I am only permitted 5 GB of data usage or I am charged approx. $51 per 1 GB overage. If only I had another choice to have high speed internet from another company, but I don't have that choice as the only other internet available where I live is dialup. I don't need wireless and this wireless doesn't seem to be as fast as ADSL either. I have taken out two support tickets in the last 5 months and now Telus tells me I should surf the internet and learn how to make my USB faster by rigging up some tin foil and putting it around my USB key. Somethings haywire with that!
NAME: nelg recram
ADDRESS: fernie
PROVINCE: British Columbia
PHONENUMBER:
EMAIL: nelgrecram
"at" yahoo.ca
Date: April 14, 2010
COMMENTS
i was going to purchase an internet key. thanks for the info, i will wait until the plans are much better. thanks again nelg p.s. my favorite elvis song is " a fool such as i"
NAME: Rick
ADDRESS:
PROVINCE: Alberta
PHONENUMBER:
EMAIL:
Date: April 13, 2010
COMMENTS
Sounds like you guys didn't do your research. I have been with telus for 12 years and have had no real problems. Everyone knows that mobile communications is expencive, I pay $120 a month for a cell plan and a data plan for my iPhone that's the breaks sorry. If you can't afford to play then drop your plan to a $30 a month and sell the stick not to hard to do. It makes me wonder shat kind of customer you are the loud angry type who has only just joined telus they don't care about you it's to bad but true. It takes time to make friends with faceless companies. Sorry about your experiances but I made it a point to findout what my new phone would cost data and all well befor I bought a$200 iPhone for 3 years and $120 a month the contract is fine I'm not leaving telus anytime soon they have the best service an the peace country. To me this website is rather silly it's up to the consumer to read and understand the plan befor the purchase do your homework be nice untill it doesn't help an then yell at the boss cause the phone jockies don't care. It's not telus' fault you wernt being diligent.
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